Job Description
Join our award-winning team as a Night Shift Customer Service Specialist in Memphis! We're seeking dedicated professionals to deliver exceptional support during evening hours while maintaining our industry-leading satisfaction rates. Enjoy competitive pay, flexible scheduling, and a collaborative environment that values work-life balance. Full training provided - no prior experience required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues and process orders with precision
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with daytime teams for seamless service transitions
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Participate in ongoing training programs to enhance skills
- Support inventory management and order fulfillment processes
Qualifications
- High school diploma or equivalent required
- Strong problem-solving and communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Basic computer proficiency with MS Office applications
- Previous customer service experience preferred
- Reliable transportation for flexible scheduling
- Ability to handle high-pressure situations calmly
- Must pass background check and drug screening