Job Description
Join GlobalTech Solutions as a Night Shift Customer Service Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional support during overnight hours while enjoying competitive pay and a flexible schedule. This role offers the unique opportunity to work in a dynamic environment with comprehensive training and career advancement potential. Our Houston facility is easily accessible with free parking and modern amenities. Perfect for students, night owls, and those seeking work-life balance!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during overnight shifts
- Resolve technical issues and provide product support using CRM systems
- Document interactions accurately in company databases following compliance protocols
- Collaborate with onshore/offshore teams for seamless cross-functional support
- Maintain high customer satisfaction scores through empathetic communication
- Identify and escalate complex issues to senior specialists
- Contribute to process improvement initiatives for overnight operations
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or technical support experience
- Strong problem-solving skills with attention to detail
- Ability to work independently during overnight hours with minimal supervision
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Excellent written and verbal communication skills
- Flexibility to work weekends and holidays as needed
- Reliable transportation to our Energy Corridor location