Job Description
Join Austin Connect Solutions as a Evening Customer Service Representative and become a vital part of our dynamic support team! We're seeking passionate individuals to deliver exceptional service during our peak evening hours (4 PM - 10 PM). Enjoy flexible scheduling, competitive compensation, and a supportive environment where your contributions are valued. If you thrive in fast-paced settings and love helping others, this is your opportunity to shine in Austin's thriving tech and service sectors.
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital inquiries with empathy and professionalism
- Resolve technical issues, billing questions, and service disruptions using CRM tools
- Document interactions accurately in our customer management system
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Maintain product knowledge through continuous training modules
- Support weekend rotations during peak demand periods
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in call center or tech support
- Strong typing skills (45+ WPM) and proficiency with CRM software
- Exceptional communication skills with neutral accent and clear articulation
- Ability to multitask in high-pressure environments while maintaining composure
- Reliable transportation for evening shifts in Austin area
- Basic troubleshooting skills for common connectivity issues
- Flexible availability including weekends and holidays