Job Description
Join our dynamic team as an Evening Customer Service Representative and make an immediate impact! We're seeking energetic individuals to provide exceptional support during our peak evening hours. This is a fantastic opportunity for students, professionals, or anyone seeking flexible evening work in Denver. Enjoy a supportive environment, competitive pay, and the satisfaction of helping customers resolve issues efficiently. Immediate start available!
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues promptly
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Maintain high customer satisfaction metrics
- Adhere to company protocols and security guidelines
- Support training initiatives for new processes
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Reliable transportation to our downtown Denver location
- Availability for 4-5 evening shifts weekly (4 PM - 9 PM)
- Basic computer proficiency and typing skills
- Positive attitude and teamwork orientation