Job Description
Join our dynamic team at Houston Hospitality Group and become part of an award-winning service provider! We're seeking enthusiastic Evening Customer Service Representatives to deliver exceptional experiences to our clients during evening hours. This is a fantastic opportunity for immediate employment with flexible scheduling and growth potential. Enjoy a supportive work environment, competitive compensation, and the chance to develop valuable customer service skills in Houston's thriving hospitality sector.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Process transactions and update customer information in our CRM system
- Collaborate with day-shift team to ensure seamless service continuity
- Adhere to company protocols for handling sensitive customer data
- Contribute to continuous improvement initiatives for customer experience
Qualifications
- Minimum 6 months of customer service or hospitality experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work independently during evening hours (5 PM - 11 PM)
- High school diploma or equivalent required
- Reliable transportation to our Post Oak location