Job Description
Join our dynamic team as an Evening Customer Service Specialist in sunny Orlando! We're seeking friendly, detail-oriented professionals to deliver exceptional support during our peak evening hours (4 PM - 11 PM). This flexible part-time role offers competitive pay, comprehensive training, and the opportunity to work in a vibrant Florida environment. Perfect for students, parents, or anyone seeking work-life balance with evening availability.
Why Sunshine Solutions?
- Competitive hourly pay + performance bonuses
- Free parking and public transit reimbursement
- Comprehensive paid training
- Health benefits for part-time employees
- Positive, team-oriented culture
Responsibilities
- Handle high-volume inbound/outbound customer calls and chats during evening shifts
- Resolve billing, technical, and service inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with day-team specialists to ensure seamless customer experience
- Meet/exceed quality and productivity metrics (85% CSAT, 25 calls/hour)
- Participate in bi-weekly team huddles and skill-building workshops
- Identify process improvement opportunities and suggest solutions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to type 40+ WPM with high accuracy
- Reliable evening availability (4 PM - 11 PM, 3+ days/week)
- Strong problem-solving abilities under pressure
- Passion for helping others in a fast-paced environment