Job Description
Are you an early bird or a night owl looking for a rewarding part-time opportunity in Kansas City? Apex Customer Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team. We pride ourselves on providing exceptional service and are looking for individuals who thrive in a calm, focused environment during the late hours.
In this role, you will be the voice of our brand, assisting clients with inquiries, troubleshooting issues, and ensuring their satisfaction. We offer a competitive hourly wage, a modern remote-friendly hybrid setup, and a schedule designed to help you maintain a healthy work-life balance.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat during night hours.
- Resolve complex customer issues with patience and professionalism, escalating tickets when necessary.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Provide product demonstrations and technical guidance to ensure client success.
- Collaborate with the day-shift team to ensure continuity of service and resolve overnight escalations.
- Adhere to company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer service, call centers, or technical support is highly desirable.
- Strong computer literacy, including proficiency with MS Office and CRM software.
- Excellent written and verbal communication skills.
- Ability to work independently in a quiet environment and meet performance metrics.
- Reliable transportation is required for the in-office shift option.