Job Description
Join our dynamic team at Urban Retail Solutions as we expand our operations in downtown Chicago! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base. This flexible position offers competitive pay and immediate start opportunities. If you're passionate about customer satisfaction and thrive in fast-paced environments, apply today!
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues with efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales team to upsell relevant products/services
- Process returns and exchanges following company protocols
- Contribute to continuous improvement of customer service workflows
Qualifications
- Minimum 1 year customer service experience required
- Proficient in Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in high-pressure situations
- Flexible availability including evenings and weekends
- High school diploma or equivalent (college preferred)