Job Description
Join CityConnect Solutions as a Part-Time Customer Service Specialist and make an immediate impact! We're urgently hiring energetic professionals to support our growing client base in Columbus. This role offers flexible scheduling (20-25 hours/week) with competitive pay and the opportunity to develop valuable customer experience skills. If you're passionate about helping others and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve client inquiries efficiently with a focus on first-contact resolution
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to address escalated issues
- Process transactions and handle sensitive information securely
- Contribute to team performance metrics and service quality initiatives
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service experience in retail or call center
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Ability to work flexible hours including evenings/weekends
- Positive attitude and adaptability to changing priorities