Job Description
Join our dynamic team at Atlanta Connect Solutions as a Part-Time Customer Service Specialist. We're urgently hiring motivated individuals to deliver exceptional client experiences in our fast-paced downtown Atlanta office. This flexible role offers competitive pay and immediate start dates, perfect for students or professionals seeking supplemental income. Enjoy a modern work environment with comprehensive training and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Update customer records in CRM systems accurately
- Collaborate with sales team to identify upsell opportunities
- Document interactions and maintain detailed case notes
- Meet daily performance metrics for response times
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings and weekends (20-25 hours/week)
- Positive attitude with customer-first mindset