Job Description
Join our dynamic team immediately! Denver Metro Solutions is urgently hiring a Part-Time Customer Service Specialist to deliver exceptional client experiences in our fast-paced downtown Denver office. This role offers flexible hours and immediate start date for the right candidate.
As a key member of our client success team, you'll be the first point of contact for our growing customer base. We're seeking a proactive problem-solver with a passion for customer satisfaction to join our collaborative environment. Perfect for students, career changers, or those seeking supplemental income with growth opportunities.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless client experiences
- Process transactions and handle confidential information with discretion
- Contribute to process improvement initiatives for customer service workflows
Qualifications
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving abilities and conflict resolution skills
- Ability to work independently while thriving in a team environment
- Flexible availability including evenings and weekends
- High school diploma or equivalent; college coursework a plus