Job Description
Join our dynamic team at Frontier Solutions Group as a Part-Time Customer Service Specialist in Colorado Springs! We're urgently hiring motivated individuals with flexible schedules to deliver exceptional client experiences. This immediate hire opportunity offers competitive pay, comprehensive training, and a supportive environment. Perfect for students, parents, or professionals seeking work-life balance. Apply today and start your rewarding career tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and provide product support using CRM systems
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with team members to ensure seamless service delivery
- Document interactions and update customer records in real-time
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Strong verbal/written communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software (Salesforce a plus)
- Ability to work evenings/weekends with flexible scheduling
- Detail-oriented with excellent time management abilities
- Positive attitude and resilience under pressure