Job Description
Join SwiftConnect Solutions as a Part-Time Customer Service Specialist and enjoy the flexibility of a weekly pay schedule in Oklahoma City! We're hiring immediately for motivated individuals who thrive in dynamic environments. This role offers flexible scheduling including evenings and weekends, perfect for students or those seeking work-life balance. Our supportive team culture and growth opportunities make this ideal for career development while earning competitive pay.
As a key member of our client experience team, you'll handle inquiries, resolve issues, and build lasting customer relationships. No nights, weekends, or holidays required—just consistent weekday shifts. Apply today and start receiving weekly paychecks within your first month!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in our customer database
- Collaborate with technical teams to escalate complex cases
- Maintain performance metrics including resolution times and satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 6+ months customer service or retail experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable internet connection for remote work options
- Flexible availability (15-25 hours/week)
- Basic proficiency with Microsoft Office Suite