Job Description
Join our dynamic team at FlexiWork Solutions as a Part-Time Customer Service Specialist in Fresno, CA! We're urgently hiring motivated individuals with flexible schedules to deliver exceptional client experiences. This role offers remote and hybrid options with competitive pay and growth opportunities. If you're passionate about helping others and thrive in adaptable environments, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing and account issues efficiently
- Update customer records in CRM systems accurately
- Collaborate with team members to resolve escalated concerns
- Meet performance metrics for response time and resolution
- Participate in bi-weekly training sessions
- Maintain detailed documentation of customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk and Microsoft Office Suite
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Strong typing speed (40+ WPM)
- Valid California driver's license (for occasional on-site tasks)