Job Description
Join our dynamic team at Tampa Bay Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional experiences while enjoying flexible scheduling. Perfect for students, parents, or career changers seeking work-life balance in sunny Tampa. Benefit from competitive compensation, comprehensive training, and a supportive culture where your contributions matter.
Responsibilities
- Handle 25-30 customer interactions daily via phone, email, and chat
- Resolve billing inquiries with 95% first-contact resolution rate
- Update CRM records with detailed transaction histories
- Collaborate with sales team to identify upsell opportunities
- Participate in weekly performance improvement workshops
- Maintain 99% data accuracy in customer profiles
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in B2C environment
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to work evenings/weekends (20-25 hrs/week)
- Valid Florida driver's license for occasional offsite meetings
- Spanish fluency a strong plus