Job Description
Join Nexus Solutions as a Part-Time Customer Service Specialist and become the face of our innovative tech support team. We're seeking energetic professionals to deliver exceptional client experiences in our modern Fort Worth headquarters. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a collaborative environment. Perfect for students, career changers, or those seeking work-life balance without sacrificing impact.
Our ideal candidate thrives in fast-paced settings, possesses strong problem-solving skills, and shares our commitment to customer satisfaction. Training provided – no prior tech experience required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide step-by-step guidance for software and hardware problems
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet performance metrics including response times and customer satisfaction scores
- Participate in weekly training sessions to stay updated on product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience preferred
- Strong communication skills with clear, articulate speech
- Basic computer proficiency including Microsoft Office suite
- Ability to multitask and prioritize in a dynamic environment
- Flexible availability including evenings and weekends
- Valid Texas driver's license (for occasional off-site support)