Job Description
Join Sunshine Solutions Group as a Part-Time Customer Service Specialist and become the face of our innovative tech support team! We're seeking passionate individuals to deliver exceptional service to our diverse client base across the United States and United Kingdom. Enjoy flexible scheduling, competitive compensation, and opportunities for professional growth in a dynamic environment.
Why Work With Us?
- Flexible part-time hours (20-30 hrs/week)
- Remote-friendly hybrid work model
- Comprehensive training and certification programs
- Health benefits for part-time employees
- Employee discounts on tech products
Responsibilities
- Respond to customer inquiries via phone, email, and chat support
- Troubleshoot technical issues for software and hardware products
- Document interactions and maintain accurate case records
- Collaborate with global support teams to resolve complex issues
- Upsell products and services based on customer needs
- Participate in ongoing training to maintain product knowledge
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM systems (e.g., Salesforce, Zendesk)
- Strong communication skills in English
- Ability to work flexible hours including weekends
- Basic troubleshooting knowledge for Windows/macOS
- Comfortable with remote collaboration tools
- Valid work authorization in the US