Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Albuquerque! We're seeking energetic individuals to deliver exceptional client experiences while supporting our growing operations. Enjoy flexible scheduling, competitive pay, and a supportive work environment perfect for students or professionals seeking work-life balance.
Southwest Solutions Group is a rapidly expanding service provider committed to excellence. As a key member of our client-facing team, you'll represent our brand values while building lasting relationships with customers across New Mexico.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism
- Process transactions and resolve service issues using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate customer records and documentation
- Contribute to process improvement initiatives
- Support marketing campaigns through customer engagement
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Spanish fluency highly desirable
- Valid driver's license with reliable transportation