Job Description
Join Detroit Community Solutions and make a meaningful impact in our vibrant city! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences to residents across Detroit and Metro areas. This flexible role offers 20-25 hours/week with competitive pay and opportunities for growth. Perfect for students, parents, or professionals seeking work-life balance. Enjoy a supportive team environment, comprehensive training, and the satisfaction of helping your community thrive. Full-time positions also available for eligible candidates.
Responsibilities
- Respond to resident inquiries via phone, email, and in-person with empathy and accuracy
- Process applications and documentation for community programs
- Collaborate with cross-functional teams to resolve service issues
- Maintain detailed records in CRM systems (training provided)
- Participate in community outreach events (weekend availability required)
- Support program enrollment and eligibility verification
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Strong communication skills with diverse populations
- Proficiency with Microsoft Office and basic tech tools
- Ability to work flexible hours including evenings/weekends
- Valid Michigan driver's license for occasional travel
- Passion for Detroit's revitalization and community service