Job Description
Join Tampa Bay Solutions Group as a Part-Time Customer Service Specialist and enjoy the flexibility of weekly pay! We're seeking energetic professionals to deliver exceptional support to our diverse clientele. This role offers a dynamic work environment with consistent hours and immediate compensation opportunities.
As a key member of our support team, you'll handle inquiries, resolve issues, and contribute to our commitment to customer satisfaction. Perfect for students, parents, or anyone seeking supplemental income with no nights or weekends required.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Process orders, returns, and service requests using our CRM system
- Collaborate with sales and support teams to resolve complex customer issues
- Maintain detailed records of interactions in our customer database
- Identify upsell opportunities and promote company services
- Participate in weekly team training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience in a fast-paced environment
- Strong verbal communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Flexibility to work 20-25 hours weekly (Monday-Friday)
- Positive attitude and commitment to exceptional service