Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Raleigh, NC! Join our award-winning team and deliver exceptional client experiences in a fast-paced tech environment. This urgent hiring position offers flexible hours and competitive compensation. If you're passionate about problem-solving and thrive in collaborative settings, apply now to kickstart your career with a leader in the industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zoho)
- Strong written and verbal communication skills
- Ability to work 20-25 hours/week (evening/weekend availability)
- Basic technical troubleshooting knowledge
- Must pass background check and drug screening