Job Description
Join our dynamic team at Peak Support Solutions, a rapidly growing customer service leader in Colorado Springs. We're urgently seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences for our expanding client base. Enjoy a flexible schedule with evening and weekend shifts while gaining valuable experience in a supportive, growth-oriented environment. Perfect for students, career changers, or professionals seeking supplemental income.
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM systems and knowledge base resources
- Process transactions and maintain accurate documentation in compliance protocols
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to process improvement initiatives through feedback and analysis
- Uphold company brand standards in all customer interactions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in BPO or retail setting
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced environments with 95% attendance
- Positive attitude with conflict resolution aptitude
- Availability for 20-30 hours/week including weekends