Job Description
Join our dynamic team at Boston Tech Solutions as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support to our growing client base. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Boston. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of a company that values your growth!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve technical issues and provide step-by-step guidance to clients
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex problems
- Contribute to process improvement initiatives
- Support sales team with product information and client follow-ups
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Strong attention to detail and organizational abilities
- Available to work 20-25 hours/week including weekends