Job Description
Join Capital Connect Solutions as a Part-Time Customer Service Specialist and become part of DC's premier customer experience team. We're seeking dynamic individuals to deliver exceptional service while supporting our clients' growing needs. This role offers immediate start and flexible scheduling for work-life balance.
What We Offer:
- Competitive hourly pay with performance incentives
- Comprehensive training program
- Modern downtown DC workspace with transit access
- Immediate hire opportunity for qualified candidates
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Update customer records in CRM systems
- Collaborate with team to improve service protocols
- Process transactions and maintain documentation
- Support cross-functional projects as needed
- Meet monthly performance and satisfaction metrics
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Strong attention to detail and organizational skills
- Professional demeanor with customer focus