Job Description
Are you looking for a job that fits your lifestyle?
Horizon Support Group is currently seeking dedicated individuals to join our evening team in Chicago, Illinois. We offer a supportive environment where you can enjoy a flexible schedule while making a real impact. Our team enjoys the peace of mind that comes with weekly pay, ensuring you are rewarded for your hard work every single week.
In this role, you will be the face of our brand, assisting customers with their inquiries and providing top-tier service. Whether you are answering calls, resolving issues, or processing orders, your expertise will help us maintain our reputation for excellence.
Why Apply With Us?
- Competitive hourly rate with guaranteed weekly pay.
- Flexible evening shift options (4:00 PM - 10:00 PM).
- Modern, collaborative office environment.
- Opportunities for growth and internal promotion.
- Employee discounts and referral bonuses.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and empathetic manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain detailed and up-to-date customer records and transaction histories.
- Collaborate with team leads to identify process improvements and operational efficiencies.
- Assist in training new hires and sharing best practices with the team.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or retail experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work evenings and weekends as part of a rotating schedule.
- Proficient with computer systems, including Microsoft Office Suite and CRM tools.
- Must be reliable, punctual, and able to pass a background check.