Job Description
Join our compassionate team at Heartland Home Care as a Part-Time Customer Service Representative! We're seeking dedicated individuals to provide exceptional support to our clients and healthcare professionals. This flexible role offers the perfect opportunity to make a meaningful impact while maintaining work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment focused on patient care excellence.
Responsibilities
- Manage incoming calls and inquiries from clients, families, and medical staff
- Coordinate scheduling for home health services and caregiver assignments
- Maintain accurate client records in our HIPAA-compliant system
- Resolve billing and insurance-related questions efficiently
- Collaborate with clinical teams to ensure seamless care delivery
- Process new client applications and documentation
- Support marketing initiatives through community outreach
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or healthcare support experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and scheduling software
- Ability to multitask in a fast-paced environment
- Empathy and commitment to patient-centered care
- Flexibility to work evenings/weekends as needed
- Basic knowledge of medical terminology a plus