Job Description
Join our award-winning team as a Part-Time Customer Service Representative at Bright Horizons Family Solutions! We're seeking energetic individuals to deliver exceptional support to families and staff during our evening and weekend shifts. This role offers flexible hours perfect for students, parents, or anyone seeking work-life balance. Enjoy a supportive environment with competitive pay and opportunities for growth within a nationally recognized childcare provider.
Responsibilities
- Respond to parent inquiries via phone, email, and chat during evening/weekend hours
- Manage enrollment processes and schedule modifications for childcare programs
- Maintain accurate records in our CRM system and documentation protocols
- Coordinate with center staff to resolve urgent operational issues
- Process payments and manage billing inquiries with precision
- Conduct virtual tours for prospective families during assigned shifts
- Collaborate with cross-functional teams to ensure seamless service delivery
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional communication skills with professional phone demeanor
- Proficiency in Microsoft Office Suite and CRM platforms
- Ability to multitask and prioritize tasks during high-volume periods
- Strong problem-solving skills with attention to detail
- Availability for flexible evening and weekend shifts (including holidays)
- Background check and childcare certification (provided if needed)