Job Description
We are seeking a dedicated and friendly Part-Time Customer Service Representative to join our growing team in Baltimore, MD. In this role, you will be the face of our company, ensuring our clients receive top-tier support and assistance.
Whether you are a student looking for flexible hours or a professional seeking a side gig, this position offers the perfect work-life balance you need while contributing to a dynamic team environment.
Why Join Us?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly pay.
- Opportunities for growth and professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy.
- Update customer information accurately in our internal database systems.
- Collaborate with the sales and support teams to ensure consistent service delivery.
- Process orders, returns, and exchanges efficiently.
- Identify and escalate complex issues to the appropriate department.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient with computers and standard office software (Microsoft Office Suite).
- Must be available to work flexible hours, including evenings and weekends.
- Reliable transportation is required.