Job Description
Join our award-winning team as a Part-Time Customer Service Representative at Coastal Solutions Group! We're seeking enthusiastic individuals to deliver exceptional customer experiences in our fast-paced Virginia Beach headquarters. This flexible role offers training, growth opportunities, and a supportive team environment. Perfect for students or career changers looking to build valuable communication skills in a dynamic setting.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues while maintaining customer satisfaction
- Update customer records in CRM systems with accuracy
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer proficiency with MS Office Suite
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Customer service experience preferred but not required
- Flexible schedule availability including weekends
- Positive attitude and problem-solving mindset
- Reliable transportation to our Oceanfront location