Job Description
Join Fresno Community Solutions as a Part-Time Customer Service Representative and kickstart your career in a dynamic environment! We're seeking enthusiastic individuals to deliver exceptional service to our diverse clientele. This entry-level role offers flexible scheduling and hands-on experience in client relations, making it perfect for students and career changers. Enjoy competitive pay, comprehensive training, and a supportive team culture while making a positive impact in the Fresno community.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using our CRM system and point-of-sale software
- Assist clients with account management, billing questions, and service options
- Collaborate with team members to resolve escalated issues and maintain service standards
- Document interactions and maintain accurate client records in compliance with policies
- Contribute to continuous improvement by identifying service gaps and suggesting solutions
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Basic computer proficiency with ability to learn new software quickly
- Strong verbal communication skills and active listening abilities
- Customer-focused mindset with patience and problem-solving aptitude
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and willingness to contribute to a team environment
- No prior experience required - comprehensive training provided