Job Description
Join Oakland Community Services as a Part-Time Customer Service Associate and make a meaningful impact in our vibrant city! We're seeking enthusiastic individuals to support our mission of empowering local residents. This flexible role offers competitive pay, growth opportunities, and the chance to develop transferable skills while serving your community. Perfect for students, career-changers, or anyone seeking a rewarding part-time position with purpose.
Responsibilities
- Deliver exceptional in-person and phone customer support to diverse clientele
- Process registrations, applications, and program enrollments with accuracy
- Maintain organized digital and physical records using CRM systems
- Collaborate with team members to resolve inquiries and coordinate services
- Support community outreach events and promotional activities
- Contribute to process improvement initiatives for service efficiency
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills with empathy and cultural awareness
- Basic proficiency with Microsoft Office and digital tools
- Ability to work independently and in team environments
- Reliable transportation and availability for weekend/evening shifts
- Positive attitude with commitment to community service values
- No prior experience required – full training provided