Job Description
Immediate openings for Evening Customer Service Specialists in Minneapolis! Join our award-winning team supporting vulnerable community members. This urgent hiring opportunity offers flexible evening hours (4 PM - 10 PM) with competitive pay and meaningful impact.
Why You'll Love Working With Us:
- Make direct community impact
- Comprehensive paid training
- Health benefits for part-time staff
- Career advancement pathways
- Supportive, inclusive culture
Responsibilities
- Provide empathetic support via phone and in-person during evening hours
- Assist with resource navigation for housing, food security, and healthcare
- Maintain accurate client records in CRM systems
- Collaborate with crisis response teams for urgent situations
- Conduct intake assessments for new clients
- Prepare daily impact reports
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or social services experience
- Strong conflict resolution and de-escalation skills
- Ability to work independently during evening shifts
- Basic proficiency with Microsoft Office Suite
- CPR/First Aid certification preferred
- Bilingual (Spanish/Somali) candidates strongly encouraged