Job Description
Join our dynamic team as an Evening Customer Service Specialist and become the heart of our community outreach initiatives. This immediate part-time opportunity offers flexible evening shifts (5 PM - 9 PM) in Milwaukee's vibrant downtown district. You'll be the first point of contact for residents seeking assistance with city programs, social services, and local resources. We provide comprehensive training and a supportive environment where your impact is felt daily. Perfect for students, parents, or anyone seeking a meaningful evening schedule with growth potential.
Responsibilities
- Provide exceptional in-person and phone support to Milwaukee residents
- Assist with enrollment in city programs and social services
- Document client interactions and maintain accurate records
- Collaborate with community partners to coordinate resources
- Process applications and forms with precision and confidentiality
- Conduct outreach activities to promote available services
- Participate in evening community events as scheduled
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong communication and interpersonal skills
- Ability to work independently and in team settings
- Basic computer proficiency (MS Office suite)
- Empathetic approach to diverse community needs
- Reliable transportation for downtown location
- Evening availability Monday-Friday (5 PM-9 PM)
- Previous customer service experience preferred