Job Description
Join our award-winning team at Fresno Community Services and kickstart your career in public service! We're seeking enthusiastic individuals to serve as Part-Time Customer Service Representatives in our vibrant downtown Fresno office. This entry-level role offers flexible scheduling (20-25 hours/week), comprehensive training, and a supportive environment perfect for students and career-changers. Enjoy competitive pay, employee wellness programs, and the satisfaction of directly impacting local residents' lives. No experience necessary – we provide all necessary training!
What We Offer:
- Flexible weekday shifts (morning/afternoon options)
- Free parking and public transit reimbursement
- Tuition assistance program after 90 days
- Health insurance eligibility for 30+ hour schedules
- Growth opportunities into full-time roles
Responsibilities
- Provide exceptional in-person and phone customer support for community programs
- Process applications and documentation accurately using our CRM system
- Assist residents with enrollment in health, housing, and food assistance programs
- Maintain organized records and update databases in real-time
- Collaborate with case managers to resolve complex client inquiries
- Support community outreach events during weekends (2-4 times/month)
- Adhere to strict confidentiality and HIPAA compliance standards
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Basic computer proficiency with Microsoft Office Suite
- Strong communication skills in English and Spanish (bilingual preferred)
- Ability to stand/walk for extended periods (8-hour shifts)
- Detail-oriented with data entry accuracy
- Valid California driver's license (for occasional field visits)
- Positive attitude and passion for community service