Job Description
Join our dynamic team at Denver Community Services as a Part-Time Customer Service Specialist! We're urgently hiring compassionate individuals to deliver exceptional support to our diverse community members. This is a fantastic opportunity to make a tangible impact while gaining valuable experience in a fast-paced nonprofit environment. Immediate start available!
Responsibilities
- Provide empathetic and efficient customer support via phone, email, and in-person
- Assist clients with program enrollment and resource navigation
- Maintain accurate records in CRM systems
- Collaborate with case managers to resolve complex client needs
- Support community outreach initiatives and event coordination
- Process applications and documentation with meticulous attention to detail
- Contribute to continuous improvement of service delivery
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or support experience
- Exceptional communication and interpersonal skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a high-volume environment
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual proficiency highly valued
- Available to work flexible shifts including evenings/weekends