Job Description
Immediate Opening for Part-Time Customer Service Specialist in Fresno, CA! Join our dynamic team serving the Central Valley community. We're seeking passionate individuals to deliver exceptional service while supporting critical local initiatives. This urgent hiring opportunity offers flexible scheduling and competitive compensation in a rewarding environment.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process applications and documentation for community assistance programs
- Maintain accurate records using CRM systems and database management tools
- Collaborate with cross-functional teams to resolve complex cases
- Support outreach initiatives for underserved communities in Fresno County
- Contribute to continuous improvement of service delivery processes
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in community/social services
- Proficiency in Microsoft Office Suite and database management
- Excellent communication skills in English and Spanish (bilingual required)
- Ability to multitask in fast-paced environment with competing priorities
- Valid California driver's license and reliable transportation
- Background clearance required (will be provided)