Job Description
Join our dynamic team as a Part-Time Customer Service Associate at Nexus Solutions Inc. in Indianapolis! This entry-level role offers flexible hours (20-25 hrs/week) and an exciting opportunity to build foundational skills in client relations and support. We provide comprehensive training and a supportive environment perfect for students and career changers. Enjoy competitive pay, employee discounts, and a chance to grow within our expanding company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently using CRM systems
- Process orders and maintain accurate customer records
- Collaborate with team members to escalate complex cases
- Participate in weekly training sessions to enhance product knowledge
- Meet key performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency with MS Office Suite
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable transportation for occasional team meetings
- No prior experience required – training provided!