Job Description
Join Nexus Solutions NYC as a Part-Time Customer Experience Specialist and become the heart of our client interactions in the bustling heart of Manhattan. We're seeking dynamic individuals who thrive in fast-paced environments to deliver exceptional service while supporting our growing digital transformation initiatives. This hybrid role combines in-office client meetings with flexible remote work options, offering 25-30 hours weekly with competitive compensation and growth opportunities.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and in-person meetings
- Resolve technical issues and provide product demonstrations
- Document interactions using Salesforce CRM and maintain accurate records
- Collaborate with cross-functional teams to improve service processes
- Analyze customer feedback to identify service improvement opportunities
- Train new customers on digital platform features
- Support marketing initiatives through customer engagement campaigns
Qualifications
- 1+ years experience in customer service or technical support
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to work independently and in team environments
- Strong problem-solving and multitasking abilities
- Availability for flexible shifts including weekends
- Proficiency in Microsoft Office Suite
- Associate's degree or equivalent experience required