Job Description
Join our award-winning team at Coastal Solutions Group, where we blend innovation with exceptional customer service! We're seeking dynamic Customer Service Specialists to deliver outstanding experiences to our Virginia Beach clients. Whether you're looking for part-time flexibility or full-time growth, we offer competitive pay, comprehensive training, and a supportive environment where your talents shine.
As a key member of our customer experience team, you'll be the voice of our brand, resolving inquiries with professionalism and enthusiasm. We value work-life balance, offering flexible scheduling including evenings and weekends. If you're passionate about helping others and thrive in a fast-paced setting, apply today to join our growing family!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and efficiency
- Process orders, returns, and exchanges accurately while maintaining company standards
- Collaborate with cross-functional teams to resolve complex customer issues
- Document interactions and maintain detailed customer records in CRM systems
- Identify opportunities to upsell products and enhance customer satisfaction
- Participate in ongoing training to stay updated on company offerings and policies
- Contribute to team performance goals by meeting quality and efficiency metrics
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Exceptional communication skills with clear, professional verbal/written abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills with a customer-first mindset
- Flexibility to work evenings, weekends, and holidays as needed