Job Description
Join our award-winning team at Capital Connect Solutions, where we're revolutionizing customer engagement in the heart of DC. We're seeking a dynamic Part-Time Customer Experience Specialist to deliver exceptional service while enjoying unmatched schedule flexibility. This urgent opening requires immediate availability and offers competitive compensation plus growth opportunities within our rapidly expanding organization.
Perfect for students, parents, or professionals seeking work-life balance, this role combines remote flexibility with occasional in-person client meetings. Our modern downtown offices offer a collaborative environment with complimentary parking and transit benefits.
Responsibilities
- Deliver personalized customer support across multiple channels (phone, email, chat)
- Resolve inquiries with first-contact resolution and maintain 95% satisfaction rate
- Document interactions in CRM system with precise attention to detail
- Collaborate with cross-functional teams to improve service workflows
- Identify upsell opportunities and contribute to revenue targets
- Participate in bi-weekly training sessions to enhance product knowledge
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma required; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Strong problem-solving with calm demeanor under pressure
- Authorized to work in United States