Job Description
Join FlexiWork Solutions as a Part-Time Customer Experience Specialist and transform how customers interact with our innovative platform! We're seeking empathetic communicators to deliver exceptional support while enjoying a schedule that adapts to your life. This remote-friendly role offers 20-30 hours/week with flexible shifts, perfect for students, parents, or anyone seeking work-life harmony. Competitive compensation, comprehensive training, and opportunities for advancement await in Raleigh's thriving tech scene.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system while maintaining accurate records
- Collaborate with tech team to escalate complex product issues
- Proactively identify upsell opportunities to enhance customer value
- Maintain knowledge of product updates and service protocols
- Participate in weekly team huddles for performance feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Available for evening/weekend shifts (15-20 hours/week)
- Strong problem-solving with customer-first mindset