Job Description
Join TechNova Solutions, a leader in customer innovation, as we expand our Raleigh team. We're seeking passionate Part-Time Customer Experience Specialists to deliver exceptional service while supporting our cutting-edge tech products. Enjoy flexible scheduling, a collaborative environment, and opportunities for professional growth in one of America's fastest-growing tech hubs.
Responsibilities
- Deliver personalized customer support via phone, email, and live chat
- Resolve technical inquiries and troubleshoot product issues
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to improve service workflows
- Identify upsell opportunities based on customer needs
- Participate in bi-weekly training sessions on new products
- Maintain satisfaction metrics above 95%
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic knowledge of consumer electronics or software
- Strong attention to detail and organizational skills