Job Description
Join the Night Owl Team at Nexus Support Solutions!
We are seeking a reliable and detail-oriented Night Shift Customer Support Specialist to join our growing team in Chicago, Illinois. If you thrive in a quiet environment and excel at helping customers late at night, this is the perfect opportunity for you. Enjoy competitive pay, flexible scheduling, and a supportive remote-friendly culture.
Why Choose Us?
Apply today and secure your spot on the evening team!
We are seeking a reliable and detail-oriented Night Shift Customer Support Specialist to join our growing team in Chicago, Illinois. If you thrive in a quiet environment and excel at helping customers late at night, this is the perfect opportunity for you. Enjoy competitive pay, flexible scheduling, and a supportive remote-friendly culture.
Why Choose Us?
- Flexible Scheduling: Choose your evening shifts (4 PM - 12 AM or 6 PM - 2 AM).
- Competitive Pay: Earn between $18.00 - $24.00 per hour.
- Modern Tools: Work with top-tier CRM software and cloud-based systems.
- Remote Options: Many positions available for hybrid or fully remote night work.
Apply today and secure your spot on the evening team!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve complex technical issues and account questions with empathy and efficiency.
- Document all interactions accurately in the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Identify trends in customer feedback and escalate critical issues.
- Adhere to all company policies and safety protocols.
Qualifications
- High school diploma or GED required.
- Previous customer support experience is a plus (night shift experience highly valued).
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently with minimal supervision during night shifts.
- Reliable internet connection for remote work options.