Job Description
Are you looking for a flexible career path that fits your lifestyle? PDX Support Solutions is seeking a dedicated Evening Part-Time Customer Support Specialist to join our dynamic team in Portland, Oregon. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
As an evening shift associate, you will play a crucial role in ensuring our clients receive exceptional service during our peak hours. We offer competitive pay, a supportive culture, and the flexibility you need to balance work and life.
Responsibilities
- Provide high-quality support to customers via phone, email, and chat during evening shifts.
- Resolve technical issues and troubleshoot customer inquiries efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Ability to work evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends.
- Basic computer proficiency and typing skills.
- Strong problem-solving abilities and a customer-first mindset.