Job Description
Build Your Career with a Flexible Evening Schedule in Seattle
TechHorizon Solutions is seeking a driven Evening Support Associate to join our growing team. We are a forward-thinking company that values work-life balance, making us the ideal employer for students balancing their studies or professionals seeking a second shift.
In this role, you will be the face of our brand, ensuring our evening customers receive top-tier technical support and service.
Responsibilities
- Customer Assistance: Deliver high-quality support to clients via phone, email, and live chat during evening hours.
- Technical Troubleshooting: Diagnose and resolve software and hardware issues for our user base.
- Documentation: Maintain accurate records of all interactions and resolutions in our internal systems.
- Process Improvement: Identify common issues and suggest workflow improvements to the team lead.
- Communication: Act as a liaison between the evening team and the morning operations department.
Qualifications
- Education: Currently enrolled in a university program or possession of a High School Diploma/GED.
- Availability: Must be available to work evening shifts (e.g., 4:00 PM – 11:00 PM PST).
- Skills: Strong problem-solving abilities and a basic understanding of computer operating systems.
- Soft Skills: Exceptional verbal and written communication skills with a patient, friendly demeanor.
- Adaptability: Ability to work independently and manage time effectively in a remote or hybrid setting.