Job Description
Are you looking for a rewarding career that fits your lifestyle? TechHorizon Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team in San Francisco. We pride ourselves on delivering exceptional user experiences, and we need someone who thrives in a flexible, evening environment to help us achieve that.
In this role, you will be the voice of our brand for our evening users. Whether it’s troubleshooting technical issues or answering product inquiries, your expertise will directly impact customer satisfaction. We offer a competitive salary, comprehensive benefits, and the flexibility you’ve been looking for.
Responsibilities
- Provide exceptional technical and product support to customers during evening hours (6:00 PM - 2:00 AM).
- Resolve customer inquiries via phone, email, and live chat with a focus on speed and empathy.
- Document all interactions and issue resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless issue handovers.
- Stay up-to-date with product updates to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate or Bachelor's degree preferred.
- Previous experience in customer support or a related field is a plus.
- Strong verbal and written communication skills in English.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work flexible evening schedules, including weekends and holidays.