Job Description
Are you looking for a rewarding role that fits your evening schedule? Apex Support Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team in Colorado Springs. In this role, you will be the voice of our brand, providing exceptional technical support to our clients during the quiet hours of the night.
We offer a competitive hourly rate, comprehensive benefits for eligible part-time employees, and a collaborative work environment. If you have a passion for technology and helping others, we want to hear from you.
Responsibilities
- Provide high-quality technical support and troubleshooting assistance to customers via phone, email, and live chat during evening hours.
- Diagnose and resolve complex software and hardware issues, ensuring high customer satisfaction scores.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions within our CRM system.
- Collaborate with the day-shift team to escalate critical issues and ensure seamless workflow continuity.
- Stay updated on product knowledge and new software updates to provide accurate information to customers.
- Adhere to company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills with a professional tone.
- Reliable internet connection and a quiet workspace suitable for remote or hybrid night shifts.
- Ability to work flexible evening shifts, including weekends and holidays as needed.