Job Description
Are you looking for flexible evening shifts in Pennsylvania? We are urgently hiring dedicated Customer Service Representatives to join our growing team and earn extra cash!
Apex Workforce Solutions is currently seeking motivated individuals to provide exceptional support to our clients. Whether you are looking for a part-time role to supplement your income or a full-time opportunity, we offer a dynamic work environment with competitive pay and growth potential.
Why Join Us?
- Flexible Scheduling: Choose evening shifts that fit your lifestyle.
- Competitive Pay: Earn between $15.00 and $22.00 per hour depending on experience.
- No Experience Required: We provide comprehensive training.
- Growth Opportunities: Potential for full-time advancement within the company.
Our operations span across Pennsylvania and Virginia, offering remote and on-site options to fit your needs.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our internal CRM systems.
- Document all customer interactions and transactions in the company database.
- Collaborate with team leads to improve service processes and customer experience.
- Adhere to all company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus, but not mandatory.
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work independently and as part of a team in a fast-paced environment.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM).