Job Description
Are you looking for a rewarding career opportunity in the heart of Dallas? TechHorizon Solutions is seeking motivated, entry-level professionals to join our dynamic customer service team. We pride ourselves on providing top-tier support to our clients and offer a supportive environment where you can grow professionally without requiring prior experience.
As a Part-Time Entry-Level Customer Service Representative, you will be the first point of contact for our valued customers. We are looking for individuals who are eager to learn, possess excellent communication skills, and are ready to make a positive impact.
Why Join Us?
- No prior experience necessary – we provide comprehensive training.
- Flexible scheduling to fit your lifestyle.
- Competitive hourly pay with performance-based bonuses.
- Opportunities for career advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, order status, and problem resolution.
- Accurately document customer interactions and feedback in the CRM system.
- Collaborate with the sales and support teams to ensure customer satisfaction.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a clean and organized workspace and follow company policies.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently as well as part of a team.
- Reliable internet connection and home office setup (if remote/hybrid).
- Positive attitude and a desire to learn new skills.