Job Description
Are you a night owl looking for a rewarding career? Apex Logistics & Support is seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Phoenix, Arizona. We pride ourselves on a modern work environment, competitive hourly pay, and the flexibility you need to balance your lifestyle.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Flexible evening schedules to suit your lifestyle.
- Modern, remote-friendly work culture with excellent benefits.
- Opportunity for growth within the company.
We are looking for reliable individuals who can thrive in a fast-paced, results-driven environment.
Responsibilities
- Manage incoming customer inquiries via phone and email during evening hours.
- Resolve technical issues and troubleshoot common platform errors efficiently.
- Document all interactions and resolutions accurately in our CRM system (Salesforce/Zendesk).
- Collaborate with the day-shift team to ensure seamless service continuity.
- Escalate complex issues to senior management when necessary.
- Maintain a positive and professional demeanor under pressure.
Qualifications
- High school diploma or GED required.
- Minimum 1-2 years of customer service experience (evening shift preferred).
- Strong proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work independently with minimal supervision.
- Excellent written and verbal communication skills.
- Must be available to work rotating night shifts.